Device location for 911 calls continues to improve

Staff report
Posted 11/3/18

The Arapahoe County Sheriff's Office Communications Center now has the improved ability to receive fast, accurate device location for 911 calls from cell phones via the RapidSOS NG911 Clearinghouse. …

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Device location for 911 calls continues to improve

Posted

The Arapahoe County Sheriff's Office Communications Center now has the improved ability to receive fast, accurate device location for 911 calls from cell phones via the RapidSOS NG911 Clearinghouse.

Cellular technology gets the sheriff's office close to 911 callers who have called on a mobile device, but RapidSOS provides ever greater device-specific accuracy in less time, trimming seconds from response time in an emergency, according to a sheriff's office news release.

RapidSOS works for both iPhone and android phones; however, iPhones must be updated to iOS 12. Call takers and dispatchers will receive location information only for phones that have called 911 in the Arapahoe County jurisdiction, and only within the first 10 minutes after the call has been placed. The program does not require users to have location data turned on.

The sheriff's office communications center is using the RapidLite, a free version of the platform. In 2019, the platform will be integrated into our Computer Aided Dispatch system. That cost will be funded by the Arapahoe County E911 Emergency Communications Service Authority, which supports six dispatch centers or public safety answering points in Arapahoe County.

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