Keyword: Michael Norton
17 results total, viewing 1 - 17

The customer is not always right, but still is always the customer

There is a very common saying in business, “The customer is always right.” It may be very common, but it is not always true. What is true is this, “The customer is not always right, but the … more

Grabbing that low-hanging fruit can help you reach mountaintop

One of my favorite quotes is this, “The fruit we eat on the mountaintop was grown in the valley.” I have heard this quote many times and it is usually attributed to either Fred Smith or Billy … more

Memorial Day reminds us to be grateful for sacrifices

My hope is that we can put aside any and all political differences and opinions as we take the time this week to remember all those who have given the ultimate sacrifice for our freedom. My hope is … more

The courage of encouragement helps us brave life’s problems

Building upon last week’s column about yesterday’s achievements becoming our successes of tomorrow, I wanted to share more about the power of encouragement and the courage to become an … more

Yesterday’s achievement is tomorrow’s success

One of the greatest pieces of advice that I ever received came from a great friend and mentor earlier in my life. He actually gave me two pieces of advice wrapped up in one life-changing … more

If you’re out of tune, look at changing the soundtrack

So, the other day I was listening to one of my favorite radio stations as I was driving to an early appointment. Loaded up with some coffee and great music I was on my way to a great start to the … more

Good, better and best options and outcomes

Whenever I go into an ice cream shop, notice I didn’t say “if” I go into an ice cream shop, it’s when I go into an ice cream shop because anyone who knows me knows it is only a matter of … more

When we choose to win, that’s a good-news story

So how are you doing with the news these days? Maybe like some of my friends you just stopped watching or listening, thinking there is no place where you can go to find the truth. Nowhere to hide. As … more

Preparing for change, managing change and accepting change

As a frequent traveler I spend a lot of time on airplanes, in hotels, and in rental cars or Uber/Lyft rides. And I spend a lot of time in different cities around the world. With all of this travel, … more

What’s new with you? It could well be more than you think

We have all had this conversation, haven’t we? You know the one I am talking about, when we run into someone we haven’t seen in a while, it sounds something like this, “Hey, how’s it going, … more

Taking the high road is an idea that looks better all the time

We are such a funny society. I mean, where else can you go to be as entertained by the things that are funny, weird, and even sad all at the same time? This past week someone shared with me some … more

Listen first, respond second, and do both with great care

Over the past 10 years, many of you have asked me a similar question. You have asked me for one of the best lessons that I have learned over the course of my career and my life. Historically I have … more

The hardest things in life could well be the easiest things in life

While facilitating a workshop for a corporate client, I asked the class a simple question. I asked them this, “What is the hardest thing about getting on an elevator?” As I looked out at the … more

Sticking with it and sticking to it — a recipe for success

A couple of months ago, many of us made our commitments to our New Year’s resolutions or our goals for this year. Law of averages and historical data tell us that there is a certain percentage of … more

In touch and staying in touch with those who mean so much

If we look back over the past several weeks, months, or even years, I would bet that we can think of some people in our lives that we wish we would have stayed in touch with more often. Maybe it’s … more

Working on fulfilling dreams with hope and encouragement

“I’m working on a dream, though it can feel so far away, I’m working on a dream, our love will make it real someday, I’m working on a dream though it can feel so far away, I’m working on a … more

What you see is what you get — so carefully create what you see

I was talking with a husband and wife a few years ago. They were from Kansas and for years came to Colorado every winter for a ski vacation. As they drove in from I-70 heading west, they would always … more
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